Returns & Refunds

New Zealand Returns

Returns are complimentary with Checkout+ and accepted within 30 days of delivery.

• Added Checkout+ at checkout? You're all sorted, your return label is on us. Simply lodge your return and choose a full refund, store credit, or exchange for another item, free of charge.

• Skipped Checkout+? No problem at all, just purchase your return label, then choose a full refund, store credit, or exchange for another item, with no additional fees or restocking charges.

• Once you have lodged your return, you will have 14 days to get your return in the post. After 14 days your label will expire and will no longer be able to use it. If your return has expired and you are still within our 30 day return period, please reach out to us and we can reset your return for you.

• Please note: the Checkout+ fee is non-refundable

• You can choose to return for a refund, exchange or store credit.

• All full priced items are eligible to be exchanged for any other item in our store. If your new item costs more than the original, you'll simply be invoiced the difference. Should you need more than two exchanges,  you can purchase a label inside the portal for $9.95. Clearance items are eligible to be returned for store credits ONLY

• Orders must be lodged and sent back individually, we cannot allow returns for multiple orders to be combined

• If you're shipping from outside New Zealand, you'll need to arrange and cover your own return shipping, we recommend using a tracked service for peace of mind. Get in touch with our team and we'll send you return instructions.

• Please note: the Checkout+ fee is non-refundable

Within 7 business days of arrival (may be longer during sales)

- Bras & sleepwear in original condition

- Unworn, unwashed, with tags attached.

- ⚠️ Items will NOT be accepted back stained or marked or washed.

- Please package Contour Cups/Padded bras carefully to avoid cup creasing

The following items are final sale and cannot be returned:

- Briefs

- Bra extenders

- Breast pads

- Factory Seconds

We have a generous 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months of purchase. Contact us.

Must be returned with your order if you're returning items for a refund, but not a store credit!