Frequently Asked Questions
* Christmas shipping cut off is 10am 17th December
All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.
Free shipping applies to all orders over $80 throughout New Zealand (excludes rural delivery which has a discounted rate of $8.95).
Hotmilk gift vouchers and store credits expiry one year from date of purchase/issue.
Expect 1-3 days depending on where you live in New Zealand. During peak sales times there maybe be delays You can check the order status by logging into your Account
There are no duties on deliveries within New Zealand. Outside of New Zealand, customs duties and charges may vary, Hotmilk is not responsible for any charges the recipient may incur.
You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.
Please see our dedicated Returns and Exchanges page page for full details
Return shipping is FREE, a returns label will be included in your original parcel. You will also not be charged shipping for the exchange items to be sent to you. *Please see our dedicated Returns and Exchanges page for full details
We will send you an email to notify you that we have received and inspected your returned item/s. Please allow 10 days for return and processing (often tracking will state DELIVERED, this maybe to the central sorting facility before arriving to us). Once approved, your exchange , store credit or refund will be processed and email sent to confirm.
*Peak holiday or sales times may experience a slightly delay in processing times.
We have a generous 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to firstname.lastname@example.org
If you have technical issues or find any errors on our website please contact email@example.com with details of the error and we can fix it.
Please contact us directly at firstname.lastname@example.org and we will be only too glad to help :-)